Privacy Policy

Security & privacy policy

Please note that the personally identifiable data which we collect about you are processed by BC&CC Finance  SA with registered office at 1300 Wavre (Belgium), Avenue Vésale 20 ( VAT BE0 861.684.949 ), in its capacity of data controller.

We are committed to ensuring that your privacy is protected and that we fully comply at all times with the Belgian Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data and all other applicable legislation, more specifically the Belgian Act of 11 March 2003 on electronic commerce and the Belgian Act of 13 June 2005 on electronic communications.

The following policy explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you order or enquire about our products we need to know your name, postal address, e-mail address, telephone number, and, if ordering, your credit card number and expiry date or your bank account details. If you have ordered products on behalf of a third party we will need to know their postal address.
We collect and further process these data to allow us to process your registration and any orders you may make.

The relevant information is then used by us, our agents and sub-contractors to organise delivery of your orders, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes or to any other company of our group so that we can monitor and improve the products and services we provide.

Belgium's Best will not disclose, rent or exchange your personal data to any other organization or entity than these referred to above, unless you are first notified (and unless you give your prior consent when required by the applicable law).

We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services. We and our group companies may also wish to provide you with information about special features of our website or any other service or products from our company we think may be of interest to you.

We draw your attention to the fact that you have the right to access your data and, where appropriate, request rectification of any erroneous data relating to you. You may further, at any moment, object to the future processing of personal data relating to you for the purpose of direct marketing. These rights can be exercised by means of a simple request and free of charge, by e-mail ( info@belgiumsbest.be) or by post (BC&CC Finance SA / Avenue Vésale 20 / 1300 Wavre (Belgium), with the reference "Belgium's Best").

2. Our use of cookies and other information gathering technologies

A cookie is a small text file which is placed on your computer in order to identify your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier.

You do not have to accept our cookies. If you wish to reject our cookie, you can configure your browser to do so (although browsers are usually set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally). While you are not required to accept our cookies to access our website or to order a product through our website, we cannot guarantee that all offerings, features or resources will work properly if you reject cookies.

3. How we protect your information

Security is a major issue for anyone purchasing on the internet.

To ensure that your information is kept confidential, we have set internal procedures covering the storage, access and disclosure of your information.

Moreover, our website uses Ogone. Our secure server software uses the digital certificate to encrypt your credit card number. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Your consent

By submitting your information you consent to the use of that information as set out in this policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also decide to e-mail you of a change so that you may consent to our use of your information in that way (we will e-mail you in any case when your consent to a change is required by the applicable legislation). Continued use of the service will signify that you agree to any such changes.